The E/D/E undertakes a pioneering role in the industry: With optimised service, member transactions are guaranteed to be processed within 48 hours.

The new service offensive “First-Class-Service 48” will be an important subject for the E/D/E in the coming years. With this orientation, the E/D/E would like to position itself clearly within the industry as a service-focussed company. The offensive guarantees the processing of service inquiries within 48 hours. Within this time, procedures for member companies should have been triggered or noticeably processed. E/D/E services should become even quicker and better so that members can be relieved in their everyday business.

To implement the long-term service concepts into the E/D/E and consistently track the high demand, all services are currently undergoing an intensive appraisal within the E/D/E. With new measuring equipment, the level of service is being checked and analysed. Depending on the need for optimisation, measures are being taken to increase the standard of the services even more. A significant objective of the “First-Class-Service 48” is to reduce the margin of error by 50 percent.

Specific examples for the new focus on service include the issues of returns processes, the newly introduced procurement management, E/D/E service contracts as well as dispatch types and structures. In these sectors, concepts for improvement have already been developed, whose implementation is being started immediately. To anchor the new service focus structurally into the E/D/E as well, the new central services division has been founded.