Our services
for membersOur focus is on you as a specialist retail partner. We develop tailor-made solutions and industry-specific offers that are practical and future-oriented.
Our focus is on comprehensive services in the areas of procurement, financing, logistics, digitalization, marketing, sales and networking. In this way, we create new scope for you to develop your business sustainably and successfully.
For us, trusting cooperation on an equal footing is the basis for mutual success.
Member management
Cooperation with our members will be raised to a new level of performance through the professionalization of member management in an independent area of responsibility.
Fixed contact person
All of a distributor’s issues are clearly in the hands of one person with one-to-one responsibility. The member manager is responsible for coordinating the corresponding processing within the organizational structure from the beginning to successful implementation.
Tailor-made range of services
By establishing a differentiated membership management system, we are pursuing the goal of offering services tailored to the different requirements and characteristics of our members. The member manager bundles the different requirements of the members and ensures holistic solutions as part of the E/D/E service portfolio.
Purchasing
Members benefit from numerous advantages through joint procurement within the association. Joint synergies reduce costs, optimize processes and ensure a reliable supply. This ensures economic efficiency and maximum planning security.
Find out below which customized services we offer for our members.
Central payment/EDI
Buying everything – in one central location, at negotiated top conditions – this is what E/D/E offers its member companies. Purchasing is possible directly from our contract suppliers via central payment by our wholly-owned subsidiary, ETRIS BANK. At any time and fully digitized – from the order confirmation to the invoice.
As one of the largest centralized settlement companies in Europe, E/D/E is the connecting element between the contract suppliers and the member companies. The aim of central payment is to ensure greater security and transparency for both sides, combined with a timely flow of documents and data.
Dr. Christoph Grote
Managing Director
Member management and supplier management tools,
personal protective equipment/technical trade,
centr. pricing, construction, Business NETZWERK
eLC Shop
The online ordering system is a closed order store for distributors without a direct connection to an ERP system and enables particularly simple and cost-efficient procurement from the E/D/E central warehouse.
Thanks to the new integration of the E/D/E procurement service and the expanded product selection with over 200,000 items (instead of the previous 86,000), you benefit from even more flexibility and choice. Ordering is convenient online – around the clock, 24/7 – and your goods will be delivered within 24 to 48 hours within Germany and the EU.
EDI ordering
You can connect electronically to our eLC via EDI and benefit from the advantages of standardized system communication.
As E/D/E, we support all common standard formats and communication protocols.
Dr. Christoph Grote
Managing Director
Member management and supplier management tools,
personal protective equipment/technical trade,
centr. pricing, construction, Business NETZWERK
Data and processes
Digitizing your retail business means making it fit for the future. To this end, E/D/E offers professional advice on the digitalization of central business functions. We identify your digital maturity level and the exact digitization requirements. We then identify the digital services from E/D/E that are right for your company and support you in implementing them in your system landscape. Working together, we check access to funding and take care of the implementation together.
Perfect online-capable data and suitable e-commerce solutions ensure your competitiveness.
DATAcloud360
The new DATAcloud360 offering serves as the basis for providing customized product data for digital marketing and online sales. All master data through to highly refined data for high performance in all target systems can now be procured from a single platform. Whether merchandise management program, product information management system (PIM), web store or marketplace. E/D/E members can procure and use data quickly and easily.
Daniel Spitzer
Head of Digital Consulting and Project Management Team
eDC Data Center
Those who serve the market with channel-specific product data create decisive competitive advantages. After all, a wide variety of customer groups from trade, industry and local authorities expect specialist retailers to provide expert advice based on the best information. Our product databases eDC Data-Center and eDC building services data offer excellent data quality, which you can use for your customers in our B2B online store systems SHOPcloud360 and Multishop, among others.
Daniel Spitzer
Head of Digital Consulting and Project Management Team
eDC building services data
Those who serve the market with channel-specific product data create decisive competitive advantages. After all, a wide variety of customer groups from trade, industry and local authorities expect specialist retailers to provide expert advice based on the best information. Our product databases eDC Data-Center and eDC building services data offer excellent data quality, which you can use for your customers in our B2B online store systems SHOPcloud360 and Multishop, among others.
cloud360
Digitizing your retail business means making it fit for the future. To this end, E/D/E offers professional advice on the digitalization of central business functions. It identifies your digital maturity level and the exact digitization requirements. E/D/E then determines the right digital services for your company and supports you in implementing them in your system landscape. As part of the collaboration, E/D/E checks access to funding and takes care of the implementation together.
Clearing Center
The open system platform connects a wide variety of ERP systems from distributors and suppliers. This solution not only speeds up your transactions, but also significantly facilitates the exchange of data and information with your business partners. This allows you to concentrate on your core competencies and invest your available resources in strengthening your market presence.
As a distributor, you reduce incorrect orders through digitalized and seamless data exchange. You speed up your order processes and simplify the entire handling process and receive order confirmations and shipping notifications automatically and immediately in digital form.
Distribution
Sales is a key success factor for our E/D/E members. With our wide range of sales services, we support them in sustainably strengthening their market position and promoting their sales in a targeted manner. Our partners benefit from practice-oriented concepts, modern marketing solutions and exclusive sales tools – all geared towards securing and expanding competitiveness in the trade.
Whether through industry-specific sales concepts, our powerful marketing portal or customized campaigns: E/D/E offers its members comprehensive support along the entire sales chain – for more visibility, more reach and more success on the market.
SHOPcloud
With SHOPcloud360, we offer a new service element that meets future requirements and offers opportunities for competitive advantages in combination. The store platform based on cloud-based Intershop technology aims to support B2B in digital sales with its regular customers and to enable highly efficient new customer acquisition.
SHOPcloud360 impresses with its excellent user-friendliness for the buying customer and an intelligent, AI-based search function for quickly finding products. Distributors benefit from high flexibility in structuring the product ranges, simple and efficient handling in data management as well as high scalability in system performance and in the further development of the store solution.
Sales concepts
Every sector has its own laws. This is why E/D/E offers its members industry-leading sales concepts in which E/D/E goods and marketing specialists work closely with you to develop and implement tailor-made solutions for your sector or even new, specific services from all E/D/E service modules.
Dr. Christoph Grote
Managing Director
Member management and supplier management tools,
personal protective equipment/technical trade,
centr. pricing, construction, Business NETZWERK
Toolineo
With the Toolineo e-commerce marketplace, we offer a rapidly growing digital platform for the procurement of professional tools for trade, industry and private customers. This enables our members to market their product ranges efficiently and generate strong sales.
MRO
The requirements of industry and the public sector for process optimization in the area of C/MRO parts supply concepts are increasing dynamically.
We network members in supply concepts for industry, trade and the public sector, resulting in excellent long-term customer loyalty. In order for product suppliers to continue to be successful, they must become strategic value-added partners – we make you one.
Flixxstore
One of B2B FUTURE LAB GmbH’s business areas is business apps for sales and processes that any company can use to boost its business success. B2B FUTURE LAB offers access to AI solutions via the flixxstore, also a registered trademark.
The following solutions can be used in sales (sellflixx):
– Product Recommendations (sellflixx Recommendations)
– Due Items (sellflixx Expedited Orders)
– Customer Churn Analysis (sellflixx Customer Protection)
– Sales Potential (sellflixx Sales Potential) or a
– Shopware 6 Community Architecture (sellflixx C2E)
Frederik Diergarten
Managing Director
B2B FUTURE LAB GmbH
Publications
With the customizable E/D/E analogue and digital catalogues and brochures, you can demonstrate your expertise to your target group and present your range in a clear and informative way. Our publications are industry-leading and not standardized. We produce over 2,000 publications a year in nine languages.
All publications can be viewed in the E/D/E catalog portal within the eLC store and the required items can be ordered directly.
Marketing portal
The E/D/E marketing portal provides our members with additional customizable marketing services easily and cost-effectively, from simple give-away items with individual branding, customizable campaign flyers and brochures for product promotions to digital offers such as social media posts, Google ads and email newsletters for more online visibility. Cross-media campaigns are also distributed and managed here.
Networking
Partnership, networking and exchange have always been the foundations of E/D/E. Our members benefit from the continuous dialog and intensive cooperation between specialist distributors, industry and E/D/E sector professionals in specialist groups and committees. This means that all relevant market and product range information is always available to you.
Industry meeting
The industry get-together is E/D/E’s annual communication platform for members and contract suppliers. The aim is intensive exchange in a pleasant atmosphere, compressed into two days. Unlike at traditional trade fairs, trading companies receive suppliers in meeting booths to present their services in an undisturbed and concentrated manner. Talks usually change every 30 minutes.
The industry get-together promotes discussions on conditions, innovation exchange, network building and the optimization of existing relationships. An online calendar makes planning easier and saves time, effort and travel costs.
MEET & CONNECT
Various types of event run under the Meet & Connect name, including our former marketplaces, i.e. small industry-specific trade fairs at which suppliers exhibit and are visited by members. However, other networking events that are not purely trade fairs or product exhibitions are also run under the Meet & Connect name.
Sales forums
A sales forum is an event platform that promotes personal exchange and networking between sales professionals. The focus is on knowledge transfer, best-practice experiences and building valuable business relationships. Through presentations, discussion panels and interactive formats, the sales forum offers an ideal opportunity to exchange views on current trends, challenges and innovative strategies in sales.
Business network
The E/D/E Business NETZWERK is a central dialog platform that networks Managing Directors, owners, managers, employees and the next generation of entrepreneurs.
In Erfa groups with over 150 participants, members meet twice a year for face-to-face events lasting several days to discuss current topics and strategic issues.
In addition, Business NETZWERK Online-Kompakt offers a web-based exchange on specific issues between meetings.
The qualified exchange of experience provides impulses and success stories from entrepreneurs for entrepreneurs who can integrate E/D/E distributors directly into their strategies.
Marc Gründler
Head of Member Management,
Business NETZWERK,
Market Services Sustainability
Marketing dialog
The Marketing Dialogue was initiated to promote an exchange between the marketing experts in the association. The aim is to give and receive exciting impulses, generate ideas and also to convey to the E/D/E marketers which support is currently required in which form in the trade so that tailor-made services can be created.
As part of regular digital and face-to-face events, the Marketing Dialog promises lively discussions and sustainable results – developed together. Interested marketing managers from the E/D/E membership are cordially invited to become part of the dialog: Click here for the relevant form.
B2B Future LAB + Camp
In the B2B FUTURE LAB, we are actively shaping the future: members work with us to develop solutions and new business models based on innovative technologies. The resulting products are available to all interested distributors and suppliers.
The B2B FUTURE CAMP focuses on digital topics, provides impetus, opens up new perspectives and promotes fresh ideas. As an E/D/E initiative, it serves as a sustainable exchange platform for young professionals and managers in the production connection trade. Participants from E/D/E member and supplier circles get to know the sector, make valuable contacts and support each other.
Frederik Diergarten
Managing Director
B2B FUTURE LAB GmbH
Entrepreneurial support
E/D/E contributes to the success of your company in various areas through our services. We offer you comprehensive entrepreneurial support to help you master challenges and make the most of opportunities. We want to provide you with the right tools, contacts and impetus to help you manage your company in a secure and future-oriented manner.
Financial services
ETRIS BANK knows the requirements of SMEs like no other. In addition to international central payment, it offers a wide range of financial services on its digital platform to secure entrepreneurial scope for action.
Factoring strengthens liquidity and risk protection, and as an accredited partner of NRW.Bank, ETRIS BANK supports companies in easily accessing development programs.
It also offers balance sheet analyses, succession advice and financing for expansion measures. As a corporate bank with a full banking license and 100% E/D/E subsidiary, it guarantees maximum security. Its digital processes enable fast, convenient workflows and valuable market and future insights.
ACADEMY
The E/D/E AKADEMIE offers tailor-made further training for B2B – for strategic corporate development or individual career planning. Its service portfolio stands for qualification with industry depth and includes a sophisticated system of different learning formats.
Whether short-term training and e-learning or long-term programs such as colleges and academic qualifications for junior staff – the E/D/E AKADEMIE covers all further training needs.
Coordinating internal and external components into a uniform strategy also includes individual consulting.
The AKADEMIE is a place where B2B experts learn from each other, exchange ideas and develop new perspectives together.
Business Benefits
We focus on you and your company and offer a wide range of services at exclusive conditions.
Our service framework agreements help you to optimize processes and focus on the essentials.
Thanks to long-standing partnerships and strong negotiating skills, we secure significant benefits and first-class services at the best price.
Huda Rifaie
Team Leader Members Administration / Framework Agreement
Prewave
The partnership between E/D/E and Prewave enables national and international members of the Wuppertal buying association to use the innovative technology. Using just one application, they can access the necessary information from their supply chains easily, independently and transparently at any time. This significantly relieves Prewave users of the high administrative workload associated with the LkSG, while at the same time making it much easier to comply with legal requirements.
logistics
Our SME members not only want to buy at the best conditions and generate sales with brands and product ranges, but also feel the pressure on the cost side. Customers demand that the goods they order are delivered as quickly as possible and to a wide variety of locations. That is why we are constantly improving the supply chain for our members. The aim is to reduce your storage and logistics costs and provide the best service for your customers.
Logistics Center eLC
At the heart of this is our electronic Logistics Centre (eLC) with access to over 500,000 items and over 350 million euros in warehouse turnover per year. More than 115,000 items are available immediately from over 73,000 square meters of warehouse space with 98 percent availability. Continuous expansion will further increase the current capacity of over 170,000 storage spaces here.
The E/D/E packaging machine improves the efficiency of our logistics, measures the necessary package sizes and thus saves packaging material, increases delivery reliability and prevents transport damage. An important contribution to end customer satisfaction.
24/48 hours delivery
We send up to 10,000 parcels a day from our eLC logistics center to 31 European countries, which equates to around 1.7 million parcels a year. We usually deliver to our members’ warehouses within 24 hours or directly to the end customer (48 hours within Europe). Single-item picking and last-minute ordering are examples of many other strong logistics services.
Building services warehouse
Our building services warehouse offers access to 120,000 items, 5,000 of which are directly in stock – we even send ceramic products by parcel post.
Hazardous goods warehouse
The hazardous goods warehouse with 6,000 pallet spaces and the automated small parts warehouse, which processes up to 1,500 order items per hour, round off the strong logistics offering. In this way, we make a significant contribution to reducing our members’ process and storage costs and to their customers’ satisfaction.
Small parts warehouse
The technical highlight of the tried-and-tested eLC is the high-performance automated small parts warehouse (AKL), which offers storage capacity for up to 71,500 containers across twelve aisles.
White label shipping
E/D/E ships the goods directly from the central warehouse in the name and branding of your company. This allows members to benefit from a professional logistics service without giving up their own brand.
